Lucusta Travel Services Ltd customer Privacy Policy
This Privacy Policy tells you what to expect us to do with your personal information.
Lucusta Travel Contact details:
Telephone: 07741187783
Email: admin@lucusta.co.uk
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
Names and contact details
Addresses
Gender
Pronoun preferences
Occupation
Date of birth
Marital status
Third party information (such as family members or other relevant parties)
Payment details (including card or bank information for transfers and direct debits)
Transaction data (including details about payments to and from you and details of products and services you have purchased)
Usage data (including information about how you interact with and use our website, products and services)
Health information (such as medical records or health conditions)
Criminal records data (including driving or other convictions)
Information relating to compliments or complaints
Records of meetings and decisions
Website user information
We also collect or use the following information to provide and improve products and services for clients:
Racial or ethnic origin
Religious or philosophical beliefs
Health information
Sexual orientation information
We collect or use the following personal information for the operation of client or customer accounts:
Names and contact details
Addresses
Purchase or service history
Marketing preferences
We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:
Names and contact information
Financial information eg for fraud prevention or detection
We collect or use the following personal information for information updates or marketing purposes:
Names and contact details
Addresses
Profile information
Marketing preferences
Purchase or account history
We also collect or use the following information for information updates or marketing purposes:
Racial or ethnic origin
Religious or philosophical beliefs
Health information
Sexual orientation information
We collect or use the following personal information for research or archiving purposes:
Names and contact details
Addresses
Purchase or client account history
Health or special assistance needs
We also collect or use the following information for research or archiving purposes:
Racial or ethnic origin
Religious or philosophical beliefs
Health information
Sexual orientation information
We collect or use the following personal information to comply with legal requirements:
Name
Contact information
Identification documents
Any other personal information required to comply with legal obligations
Criminal offence data
We collect or use the following personal information to protect client welfare:
Names and contact information
Health and wellbeing information
Emergency contact details
We also collect or use the following information to protect client welfare:
Racial or ethnic origin
Religious or philosophical beliefs
Health information
Sexual orientation information
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Payment details
Account information
Purchase or service history
Photographs
Relevant information from previous investigations
Customer or client accounts and records
Financial transaction information
Information relating to health and safety (including incident investigation details and reports and accident book records)
Correspondence
Location data
Lawful bases and data protection rights
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to comply with legal requirements:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to protect client welfare are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
Directly from you
Parents and/or legal guardians
How long we keep information
Who we share information with
Data processors
Protected Trust Services
This data processor does the following activities for us: They provide financial security for our customers travel payments including secure payment facilities
Travel service suppliers
This data processor does the following activities for us: They provide the travel packages (flights, accommodation, activities etc.) and associated services that we provision and facilitate for our customers
Others we share personal information with
Insurance companies, brokers or other intermediaries
Organisations we’re legally obliged to share personal information with
Suppliers and service providers
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: International travel supplier(s)
Category of recipient: Travel industry and associated suppliers
Country the personal information is sent to: Locations necessary to fulfil the travel requirements of our customers
How the transfer complies with UK data protection law: There is no restricted transfer when personal data is sent by consumers in the UK purchasing international services.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
Last updated 4 December 2024